Privacy Policy

📋 1. Information We Collect

When you interact with our website or make a booking at Your Choice Homestay, we may collect the following types of personal information:

• Personal Identification: Full name, email address, phone number, and residential address.
• Booking Details: Check-in and check-out dates, room preferences, number of guests, and any special requests.
• Payment Information: Payment details processed securely through Razorpay. We do not store your credit/debit card numbers on our servers.
• Communication Data: Messages sent via our contact form, email, or WhatsApp conversations.
• Technical Data: IP address, browser type, device information, and pages visited on our website, collected through analytics tools.

🔧 2. How We Use Your Information

We use the information we collect for the following purposes:

• Booking Confirmation: To process and confirm your room reservations at Your Choice Homestay.
• Communication: To send booking confirmations, check-in instructions, and respond to your inquiries via email, phone, or WhatsApp.
• Service Improvement: To understand how guests interact with our website and improve our services, room offerings, and overall guest experience.
• Customer Support: To assist you with any questions, complaints, or requests related to your stay.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations in India.

🔒 3. Payment Security

Your payment security is of utmost importance to us. All online payments at Your Choice Homestay are processed through Razorpay, a PCI-DSS compliant payment gateway.

Razorpay adheres to the highest standards of payment security, including 256-bit SSL encryption and tokenized transactions. For more information about Razorpay's security practices, please visit Razorpay's Privacy Policy.

🍪 4. Cookies and Tracking

We use Microsoft Clarity to understand how visitors interact with our website. Microsoft Clarity uses cookies and tracking technologies to collect the following data:

• Session Recordings: Anonymous recordings of mouse movements, clicks, and scrolling behaviour to help us understand user experience.
• Heatmaps: Visual representations of where visitors click and scroll on our pages.
• Performance Metrics: Page load times, error rates, and other technical performance data.

🤝 5. Third-Party Services

Our website integrates with the following trusted third-party services to enhance your experience:

• Razorpay: For secure payment processing. Razorpay's privacy policy governs the handling of your payment data.
• Google Maps: To display our location and help guests navigate to Your Choice Homestay. Google may collect data according to their privacy policy.
• WhatsApp (Meta): For direct communication and booking inquiries. Messages sent via WhatsApp are subject to WhatsApp's Privacy Policy.
• Microsoft Clarity: For website analytics and user behaviour insights, as described in section 4 above.

We recommend reviewing the privacy policies of these third-party services to understand how they handle your data.

🛡️ 6. Data Protection and Security

We are committed to protecting your personal information. We implement the following security measures:

• SSL Encryption: Our website uses HTTPS/SSL encryption to protect data transmitted between your browser and our server.
• Access Control: Personal data access is restricted to authorised personnel only, on a need-to-know basis.
• Secure Storage: Guest information is stored securely and retained only for as long as necessary to fulfil the purposes outlined in this policy.
• Regular Review: We periodically review our data handling practices to ensure they meet current security standards.

While we take reasonable precautions to protect your data, no method of transmission or storage is 100% secure. We encourage you to take steps to protect your own information, such as using strong passwords and not sharing account details.

⚖️ 7. Your Rights

As a guest or visitor, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may ask us to correct or update any inaccurate or incomplete personal data.
• Right to Deletion: You may request the deletion of your personal data, subject to any legal obligations we may have to retain certain information.
• Right to Withdraw Consent: You may withdraw your consent for us to process your data at any time by contacting us.
• Right to Complain: If you believe your data privacy rights have been violated, you may lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us using the details provided below.

📞 8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, please don't hesitate to reach out: